Privacy Policy
Last updated: 23 October 2026
Rushbrooke Knife Company Ltd ("Rushbrooke", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit rushbrookeknifecompany.com, purchase our products, subscribe to our communications or otherwise interact with us.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.
1. Who We Are
Rushbrooke Knife Company Ltd is responsible for determining how and why personal information is processed in connection with our business and website. We are the data controller for these activities.
Company: Rushbrooke Knife Company Ltd
Registered office: 11 The Village, Rushbrooke, Bury St Edmunds, Suffolk, IP30 0ER
Company number: 14857284
Email: hello@rushbrookeknifecompany.com
Website: rushbrookeknifecompany.com
For any questions about your personal information, please contact us using the email address above.
2. Information We Collect
We collect personal information when you interact with our website, purchase products or communicate with us.
This may include:
Contact information: Your name, email address, telephone number, billing address and delivery address.
Order information: Details of products purchased, order history, payment status, delivery information and customer service correspondence.
Payment information: Information necessary to process transactions. Payments are handled by third-party payment providers, and we do not ordinarily receive or store your full payment card details.
Website information: Your IP address, browser type, device information, pages visited and interactions with our website.
Marketing preferences: Your newsletter subscription status and preferences regarding promotional communications.
Correspondence: Information you voluntarily provide when contacting us, making an enquiry or requesting assistance.
Where legally required, we may also collect information necessary to verify a customer's age or eligibility to purchase certain products. Any such information will be handled securely and retained only as necessary for the relevant purpose.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders, including payments, shipping and delivery.
Communicate with you about purchases, enquiries and customer service matters.
Provide after-sales support, including warranty enquiries and sharpening services.
Maintain business, financial and transaction records.
Operate, secure and improve our website.
Understand how visitors use our website and improve the customer experience.
Send newsletters, product announcements and other marketing communications where permitted by law.
Comply with applicable legal and regulatory obligations.
Prevent fraud, misuse and unauthorised transactions.
We only use personal information where we have a lawful basis for doing so.
4. Our Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases where applicable:
Contractual necessity: To process orders, arrange delivery, provide customer support and fulfil our obligations to customers.
Legal obligations: To maintain required financial records, comply with applicable laws and meet relevant regulatory requirements.
Legitimate interests: To operate and protect our business, respond to enquiries, improve our services and maintain customer relationships, provided these interests are not overridden by your rights and freedoms.
Consent: Where required, to send marketing communications or use non-essential cookies and similar technologies.
Where we rely on consent, you may withdraw it at any time.
5. Marketing Communications
We occasionally send emails containing product announcements, availability updates, company news and other information relating to Rushbrooke Knife Company.
We send marketing communications where you have consented or where another lawful permission applies, such as the existing-customer exception under the Privacy and Electronic Communications Regulations.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential communications relating to your orders or customer service enquiries.
We do not sell or rent customer mailing lists to third parties.
6. Sharing Your Information
We share personal information only where reasonably necessary to operate our business, fulfil orders or comply with legal obligations.
This may include:
Website hosting and e-commerce service providers.
Payment processing companies.
Postal, courier and delivery services.
Email marketing and customer communication platforms.
Accounting, bookkeeping and other professional service providers.
Technology providers supporting website security, analytics and business operations.
Regulatory authorities or law enforcement agencies where legally required.
We require service providers processing personal information on our behalf to handle it securely and in accordance with applicable data protection requirements.
We do not sell your personal information to third parties.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential website functions, remember preferences and, where applicable, understand how visitors use our website.
These technologies may include:
Essential cookies: Necessary for website security, shopping basket functionality, checkout and other core services.
Analytics technologies: Used to understand website traffic and improve performance.
Marketing technologies: Where used, these may help us measure the effectiveness of promotional activities.
Where consent is legally required, we will seek your permission before using non-essential cookies or similar technologies.
You can manage your preferences through our website's cookie controls, where available, and through your browser settings.
Further information about the specific cookies and technologies we use should be provided through our cookie information or preference controls.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and regulatory requirements.
For example:
Order and financial records: Generally retained for six years after the end of the relevant accounting period, or longer where legally required.
Marketing information: Retained while you remain subscribed or until it is no longer required for the relevant marketing purpose.
Customer enquiries: Retained for as long as necessary to resolve the enquiry and maintain appropriate records.
Age verification information: Where collected, retained only for as long as necessary to demonstrate compliance with applicable requirements.
We may retain limited information where necessary to honour unsubscribe requests, resolve disputes or establish, exercise or defend legal claims.
When information is no longer required, we securely delete or anonymise it.
9. International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure it receives the protection required by UK data protection law.
These measures may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards, together with any additional protections required.
You may contact us for further information about the safeguards relevant to your personal information.
10. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures include using reputable service providers, appropriate access controls and secure payment processing systems.
Although we take care to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Your Rights
Under UK data protection law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of how your information is processed.
Object to certain processing, including direct marketing.
Request the transfer of your information to another organisation where applicable.
Withdraw consent where processing is based on consent.
Exercise rights relating to qualifying automated decision-making, where applicable.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact hello@rushbrookeknifecompany.com.
We will respond in accordance with the timescales required by applicable data protection law, normally within one calendar month.
If you have concerns about how we handle your personal information, we would welcome the opportunity to address them directly.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
12. Children's Privacy
Our website and products are intended for adults and are not directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the matter.
13. Third-Party Websites
Our website may contain links to external websites, including social media platforms and other independent services.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology or legal obligations.
The latest version will be published on our website with an updated revision date.
Where changes materially affect how we use personal information, we will take appropriate steps to notify affected individuals.
15. Contact Us
For questions about this Privacy Policy, requests concerning your personal information or concerns about how your data is handled, please contact:
Rushbrooke Knife Company Ltd
Email: hello@rushbrookeknifecompany.com
Website: rushbrookeknifecompany.com
Registered office: 11 The Village, Rushbrooke, Bury St Edmunds, Suffolk, IP30 0ER